Our Frequently Asked Questions page covers questions that are frequently asked by our customers!

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We don’t list a phone number on our Contact page as we believe we can provide better service via email or SMS.

Sending us a message lets us get you the right answer to your enquiry the first time, including links to relevant products or information.

We respond to most messages within a few business hours.

We offer same day shipping via Uber Direct & Couriers for some items in metro Melbourne. Just select the option at checkout.

Unfortunately we don’t have a pick up option at this time.

The fastest way to receive a reply from our team is to reply to your order email, or send us a message from our Contact page. Keep it to one – sending more than one message about the same thing just doubles our workload.

As long stock is available, orders made with immediate payment before 3PM AEST will generally be packed within two working days. If we are awaiting a supplier delivery this may take a little longer.

You will receive tracking via email once your order is packed. If you have not received this email, your order has not shipped yet, but rest assured we’re working as hard as we can to get it out the door.

Shipping time depends on which carrier you choose, we have multiple options from Same Day through Express to Standard available at checkout.

See the Shipping page for more info.

We offer a number of payment options including:

  • Bank Transfer (least fees)
  • Credit Card (including Apple Pay)
  • PayPal (including Pay In 4)
  • Afterpay
  • Zip (most fees)

For more info see Payment Options.

You can read what Smartlock/Smartshield does and what our chip can do at https://www.tiperformance.com.au/knowledge-base/smartlock-explained-how-to-fix-common-smartlock-problems/
 
To order a chip have a read at https://www.tiperformance.com.au/products/j3-chips-tuning/ for options including standard and performance tunes.

This depends on your what you want to do with your vehicle.

If you are looking to get a standard tune to suit a manual conversion, or Disable Smartlock / Smartshield, a Stage 1 J3 Chip might be the best solution. For those with mild modifications, like a camshaft, intake/exhaust changes, or if you are just looking to get the most out of your car, a Stage 2 J3 Chip is the best choice, while cars with bigger cams, turbo or supercharger installations, NOS or custom manifolds etc would be after a Stage 3 J3 Chip.

Finally, advanced users keen to DIY tune their cars should look at the Full House DIY Tuning Kit for all the gear required to tune your own car.

Yes, chips can be retuned for any new mods by anyone with one of our J3 Programmers. Just order a Custom Tune or Stage 3 Custom Tune for large cams, and include details of what needs updating. For dyno tuning with one of our Tuners, contact the dealer directly for a price.

The J3 Chip is provided with simple instructions that must be followed carefully in order to ensure trouble free operation.

The most common cause behind issues with a new chip is not cleaning all of the clear lacquer off the J3 port on the ECU. This means the ECU can not read the chip correctly, and leads to problems.

See J3 Chip Installation Instructions for more information on how to install a J3 chip correctly the first time.

Yes! See our Speedo Corrector Module to adjust your speed if you have changed your tyres, diff or transmission and the speedo is no longer accurate.

This depends on the model of ECU and the engine type.

V8 ECUs use a MAF, so as long as you have enough resolution for the airflow, boost is not an issue.

AU 6 cyl ECUs will need a XR6 Turbo MAP sensor to run any boost above 1psi.

EA-EL 6 cyl ECUs can run boost with just a chip, but need a Fuel Cut Defeater to go beyond 10psi. We have seen an a few cars run over 350rwkw in this way with the right supporting fuel system.

We also sell Haltech ECUs if you are looking for features such as boost control, torque control, drive by wire, etc.